Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Profile information (playing level, preferred locations)
• Booking and transaction data
• Communications you send to us or through the platform
• Location data when you use our venue discovery features

2. How We Use Your Information

We use the information we collect to:

• Process and manage your court bookings
• Facilitate payments and send transaction confirmations
• Generate QR codes for venue check-in
• Provide customer support and respond to inquiries
• Send you booking reminders, promotional offers, and platform updates
• Improve and personalize the Service
• Comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We share your information with venue operators only to the extent necessary to fulfill your bookings. We may also share data with payment processors (GCash, Maya, card networks) to complete transactions. We do not sell your personal information to third parties. We may disclose information when required by law or to protect the rights and safety of our users and the public.

4. QR Code Data

When you check in at a venue using a PickleNet QR code, we collect the time and location of check-in. This data is shared with the venue operator to confirm your booking. QR codes are unique to each booking and expire after the scheduled session.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure payment processing, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Booking records are retained for a minimum of three years for tax and compliance purposes. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

7. Your Rights Under RA 10173 (Data Privacy Act)

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights:

• Right to be informed about how your personal data is being processed
• Right to access your personal data held by PickleNet
• Right to correct inaccurate or incomplete personal data
• Right to suspend, withdraw, or order the blocking, removal, or destruction of your personal data
• Right to data portability
• Right to lodge a complaint with the National Privacy Commission

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

9. Contact Us

For questions about this Privacy Policy or to exercise your data privacy rights, contact our Data Protection Officer at privacy@picklenet.ph.